Mobile Video Game Truck Theater FAQ’s
How Many People can your Trailer hold?
Is there an age limit to the gamers?
How much space does your Game Truck and trailer take up?
Where can your video Game Truck Theater be setup?
Is it required to tip the GameMaster?
How much do events cost?
Do we need to supervise the party?
Are food and beverages allowed inside the trailer?
What is your rain policy?
What games are available to play?
What is your cancellation policy?
What areas do you cover?
Q. How Many People can your Trailer hold?
Our Game Theater can hold up to 16 kids or 12 adults comfortably inside our climate controlled trailer. Our interactive rock stage can entertain 4 additional players and our optional 2 large outside screens can entertain another 4 players each.
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Q. Is there an age limit to the gamers?
While people can start gaming at a very young age, we ask that our attendees be able to take direction from our GameMaster. We will do a party for 6 year olds as long as there are parents or older siblings helping inside the theater during the party, otherwise we recommend parties for kids 7 years old and up.
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Q. How much space does your Game Truck and trailer take up?
We require at least 50′ of fairly level space for parking, plus some room to pull in and out. We usually fit nicely in front of most homes but it is always good to check with your neighbors to give us a little extra room. Although our drivers are skilled we prefer to pull straight into the allotted space, parallel parking a trailer is just not realistic. If your street is narrow and/or we will not have the room to turn around please notify us beforehand.
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Q. Where can your video Game Truck Theater be setup?
We are self contained so we can setup anywhere there is level parking; your home, public parks, businesses, pools, schools, sports fields, churches, community centers, etc.
Q. Is it required to tip the GameMaster?
While tipping is never required, it is always appreciated if you feel our GameMaster has done a great job for your party or event.
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Q. How much do events cost?
We are not the cheapest in the
Game Truck business but we can guarantee you that we are the best. We believe you always get what you pay for and when it comes to your child’s party experience we have spared no expenses with our theater. We provide you and your guests with the very best game truck in the business. When we started our company we wanted to be known as the Cadillac of the industry by providing the ultimate experiences for your kids, friends, families or co-workers. View our pictures and you will see why! Although our price is usually just a few dollars more you always will get so much more including outside parent viewing monitors, special RGB lighting, glow in the dark undercarriage lights, side lights, custom seat bench with seat rumblers and our limousine style first class experience.
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Q. Do we need to supervise the party?
While parents or others are always welcome to observe or participate in the gaming it is normally not necessary, however we do ask that at least one adult/host be present to help supervise younger kids. Every Gamez on Wheelz Video Game Truck Theater party/event includes one of our highly trained GameMasters who will run the event for you.
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Q. Are food and beverages allowed inside the trailer?
Sorry, but due to our high quality theater and our commitment to the cleanest and most prestigious game truck in our industry we do not allow any food or beverages inside. This way we are not sending you an additional cleaning bill at the end of your party!
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Q. What is your rain policy?
Since our game truck theaters are fully enclosed, insulated, and climate controlled environment, rain is never an issue and we will still show up for your party/event.
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Q. What games are available to play?
We carry a fairly comprehensive selection of the latest and most popular video games ranging from E to M in ratings. Video games in general and especially with Gamez on Wheelz, is meant to be a social gaming experience so most of our games are multi-player games. Some are able to be linked together for an even more competitive and social gaming experience.
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Q. What is your cancellation policy?
Cancellations made 14 or more days prior to an event will not incur any cancellation charge.
Cancellations made 7-14 days prior to an event will incur a 50% non-refundable cancellation charge.
Cancellations made less than 7 days prior to an event will incur a non-refundable cancellation charge equal to the amount of full event.
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Q. What areas do you cover?
Each franchisee has specific areas, visit the franchisee’s web page to view the geographical areas that your closest franchise services.
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Laser Tag FAQ’s
What is Gamez on Wheelz Mobile Laser Tag?
Can you give me a few “Event/Birthday Party Tips”?
How many players can play at a time?
How long does one game take?
How old should the players be?
What is your cancelation policy?
What areas do you serve?
What happens if it rains?
What kind of surface can we play on?
Do we need to sign a Liability Release Form?
What happens if my association and/or any other agency shuts my party down?
Can I book additional hours the day of the event?
Why is your laser tag party better than your competitors?
Can the laser beam from the laser hurt some one’s eyes?
Can laser tag be played indoors as well?
What should I wear to play outdoor laser tag?
What makes outdoor Laser Tag better than Paintball?
Can I purchase party favors from you and can you deliver them to me the day of my party?
What Missions (games) do you play?
Q. What is Gamez on Wheelz Mobile Laser Tag?
We are a mobile laser tag capable of conducting an event or party on the grounds of your school, backyard, park, warehouse, gym, or any other location of your choice. Our laser tag operation retains all the skill and fun elements of paintball without the pain! We have only the highest quality laser taggers and sensors in the industry with no damage to surrounding grounds. Players will have the opportunity to engage in a variety of missions that require team work and skill to achieve operational game objectives.
Q. Can you give me a few “Event/Birthday Party Tips”?
- KIDS SAFETY is the most important thing to us. It is your responsibility to be sure all kids follow the rules of both GOW and your own homeowner insurance policy. We are not responsible for kids actions and/or lack of good judgment from kids running out into the street.
- If you are hosting an event/party at a park we highly recommend contacting the park and recreation departments of your city to check their inflatable reservation policies.
- We highly recommend making your reservations with us as far out as you can if you are set on a specific date and time. If you are flexible with your date and time we usually can fit you in within 2 to 3 weeks from your desired date.
- For the best field set up we recommend an area of 50 x 30 to 60 x 40 feet. Natural trees and bushes make great barriers. We also provide several inflatable bunker packages and will work with you to create the best battlefield experience for the kids.
- All animals and pets should be restrained, or kept indoors, during setup and breakdown of your party. Be sure all dog stool has been cleaned up if the kids will be running around your yard.
- Big TIP: Your booked time period with us starts on time as long as we arrive 10-15 minutes prior to your requested time. We highly recommend that you have pre-cleared a location for us to park in the front of the field or house that we are playing at and that you have cleared the battlefield for any hazards or other objects that would be in the way of where we are placing bunkers and the kids are running around. Unfortunately, we lose a lot of time when either cars or other objects are not cleared prior to us arriving.
Q. How many players can play at a time?
This will depend on the package that you purchased but range from 10-18 players/game.
Q. How long does one game take?
We set the game times anywhere from 5-30 minutes. Older kids usually like longer timed games.
Q. How old should the players be?
Our games are best played from age 7 and up. However, with parent participation and assistance; we will take a 6 year old party.
Q. What is your cancellation policy?
- Rescheduling an event is always an option and can be done one time without incurring any cancellation charges.
- Cancellations made 14 or more days prior to an event will not incur any cancellation charge.
- Cancellations made 7-14 days prior to an event will incur a 50% non-refundable cancellation charge.
- Cancellations made less than 7 days prior to an event will incur a non-refundable cancellation charge equal to the amount of full event.
Q. What areas do you serve?
Each franchisee has specific areas, visit the franchisee’s web page to view the geographical areas that your closest franchise services.
Q. What happens if it rains?
Our guns can operate in light to moderate rain. In the event of heavy rain where we cannot continue with your party our rate will be prorated after the 1st 50% in which we must collect if we have already set up the playing field. If possible an alternative indoor venue should be available for bad weather days to avoid any charges. We are not responsible for the weather; however, the Gamez on Wheelz Commanding Officer is responsible for making a weather related play/no-play decision that protects the players and equipment.
Q. What kind of surface can we play on?
A large grass field is preferred but we can set up in gyms, warehouses or concrete surfaces. High winds may become a problem and if so we reserved the right to take down all inflatable bunkers for the safety of the players and/or our equipment.
Q. Do we need to sign a Liability Release Form?
Yes, however we make it easy for parents to sign just one liability release form if they agree to accept full responsibility for any accidents or damages on their own property for all players/guests they invited. Since we would not know who was invited or not that extends to any one on the homeowners property and playing our games. If the homeowner does not want to accept that responsibility then it is up to the parent/homeowner to collect a Liability Release Forms for all those guests playing and then provide us those release forms.
Q. What happens if my association and/or any other agency shuts my party down?
The customer is responsible for providing the playing space and has already ensured us that no State, County, Municipality, Householder Association, bylaws, etc. prohibit activities like Laser Tag. If your Laser Tag Party cannot take place for any of the former or similar reasons, payment is still due in full.
Q. Can I book additional hours the day of the event?
Additional hours may be booked the day of the event if we do not have another scheduled party. It is always best to book additional hours before the event to assure enough playing time.
Q. Why is your laser tag party better than your competitors?
- NO Headbands – NO LICE issues (Moms’ biggest concern when interviewed)
- Authentic battle field look with army style inflatable bunkers for most of our packages
- We have the lightest weight authentic laser tag guns (2.9lbs) in the industry
- Our guns are the actual paintball guns converted to laser tag guns (Everyone appreciates our lighter guns especially when running around for 2 hours)
- Well coached and trained “Commanding Officer(s)” to lead missions
- Most of our packages include an educational component as we explain to the players the various army ranks, mission strategies and tactics they’re about to play and/or compete in.
- A variety of missions for all ages of players that keeps them engaged and playing not sitting and waiting for the next game to be over
- Fair play rules, team work strategies, team balancing (fair teams) and good sportsmanship are enforced
Q. Can the laser beam from the laser hurt some one’s eyes?
No, our laser tag guns use infrared, just like your TV remote control. It’s totally safe. Players shoot an invisible and harmless beam.
Q. Can laser tag be played indoors as well?
Absolutely, our laser guns have an “indoor” setting. So it works well in gyms, halls, buildings, recreation centers or warehouses.
Q. What should I wear to play outdoor laser tag?
A player should wear clothes that they do not mind getting dirty. All players should wear sneakers, or comfortable hiking footwear. Open toed shoes, bare feet and/or sandals are NOT allowed on the field of play. We also recommend long pants versus shorts to prevent scratches from bushes. We encourage all players to come ready to play in their camo gear!
Q. What makes outdoor Laser Tag better than Paintball?
- Save money – unlimited ammo
- No Pain, No Bruises – Our guns fire harmless, eye-save infrared signals, not projectiles, so you don’t get hurt when you get hit
- Play for longer – You can take numerous hits before your “health level” reaches zero and you are “killed”, unlike other combat games where you might be sitting out watching from the sidelines after taking just one hit we can set you up with unlimited lives!
- Shoot great distances – no more watching your opponents waving at you just out of range, our guns shoot over distances of up to 150 feet
- No steamed up safety goggles – our guns fire harmless eye safe infrared signals so there’s no need to wear eye protection gear
- Great for the whole family – we accept players from age 6+, unlike most paintball sites where the minimum age is 12+. (6 year olds required parent participation and assistance)
- Cheating is eliminated – once you are “killed” the onboard software in your gun automatically disables your gun to prevent you from continuing to shoot.
Q. Can I purchase party favors from you and can you deliver them to me the day of my party?
Yes, we offer several party favor ideas such as our dog tags, camo baseball caps, Gamez on Wheelz T-shirts and now our new Party Favor Package that includes a Tumbler cup, 2 scented pencils, sticker, 2 tattoos, bookmark and a glow in the dark silicone wristband. We even offer extra face paint kits and smoke plastic hand grenades that the kids love and makes for a great additional party experience.
Q. What Missions (games) do you play?
We play a variety of games and vary their lengths based on the age of the kids. Here is a list of some of them:
- Every Man for Himself – Most Hits/Kills wins the game: We see who the best shooters are in the group(Then we divide the better shooters up and put all the recruits into Alpha and Bravo Teams!)
- Basic Tag/Elimination or what we call our Death Match: Equal teams, equal lives, teams start out in their own forts, each team attacks the otherWhen gamers lose their lives they must sit until the game is overWe can add a medic and/or respawns (Usually we do this in the second game of this we play so it adds an additional factor and changes the operations strategy)This is another simple game – eliminate the enemy, time ranges (depends on age) 5-20 minutes
- Capture the Flag: Each base has a flag. Capture the other team’s flag and return it to your base to win. In case each team has the other’s flag, the first one back to their own base and yells “Game Over” (or blows a whistle if playing on a large field) is the winner. If a player is “dead” while holding the flag (before he makes it back to his base) he must stand still until a team mate grabs the flag and advances it toward the base. Every player should start with only 1 life. When a player is “dead” he must walk off to the side of the field, unless he is the one holding the flag.
- Protect the President/Birthday Child/VIP (Very Important Person): Each team is assigned a president. Each team knows who the other team’s president is. The presidents start with 4 or 5 lives, everyone else with only 2 each. The object of the game is to protect your president and “kill” the other team’s president. The team that kills the other team’s president first wins.
- Attack and Defend your Fort: Give each player on one team 9 lives. Give each player on the other team 1 or 2 lives each. The team with 9 lives is the attacking team, while the other team secretly hides randomly behind the bunkers, they are the defenders. The referee uses a stop watch to time how fast the attackers can eliminate all the defenders. When done, the defenders become the attackers and the previous attackers become the defenders. Whichever team can eliminate the other team in the fastest time wins.
- Paintball style: Everyone starts with only one life. When you’re “dead” you hold your gun in the air and walk off the field and wait until the game is over. The winning team is the one that eliminates) the entire other team. People play a lot more carefully with only one life. The game is the same as Elimination above.
- Medic: Each team is assigned a medic. The medic starts out with four lives. Everyone else has only 1 life each. As long as your team’s medic is still alive you can run to the referee to get reset if you’re “dead”. But when your medic is dead no one on your team can get reset. Of course the medics can never get reset. So the object of the game is to protect your medic while going after the other team’s medic. The team that eliminates all the players, including the medic, on the other team wins.
Outdoor Movies FAQ’s
How much work is involved in planning an outdoor movie event?
How big is the screen?
What movies can I show?
What equipment is included?
What types of clients book with Gamez on Wheelz?
What types of venues can Gamez on Wheelz set up in?
How much power do we need?
What time can the movies begin?
What time will you arrive to set up?
What about pre-show entertainment?
How powerful is the sound system? Are any there noise concerns?
Do we have to sign a contract?
Does Gamez on Wheelz have insurance?
What format will the movies be in?
Q. How much work is involved in planning an outdoor movie event?
Most of your work is planning and promoting the event. Gamez on Wheelz will take care of almost everything else on the event day. You are free to relax and enjoy the movie with the audience.
Q. How big is the screen?
We rent various different screen sizes depending on your needs. The size ranges from 8 feet wide to 21 feet wide. For more details and pricing see our screen rental information page
Q. What movies can I show?
See our outdoor movie licensing information page for all the details.
Q. What equipment is included?
Will depend on the package you purchased
Q. What types of clients book with Gamez on Wheelz?
Most of our clients consist of municipalities, schools, apartment associations, churches, community associations, colleges and businesses. We’ve worked with larger corporations and small businesses to host staff/client appreciation nights. We’ve worked with Hotels, Resorts, Shopping Malls, Ski Areas, Car Dealerships, Churches and Golf Courses to host promotional events. Advertising agencies have used our screens for billboard advertising. Private individuals have hired us for that special birthday party, wedding or bar mitzvah. Some book us just to have the boys over to play video games or watch the big game. Gamez on Wheelz will work with your organization to design any type of event you can dream up.
Q. What types of venues can Gamez on Wheelz set up in?
Our inflatable movie screens are extremely durable and versatile. We can set up almost anywhere including streets, beaches, tops of parking ramps and even barges on lakes. The most common venues are parks, football fields and golf courses. The selected location need only have suitable space for the screen, projection station and seating/parking area. Stay clear of trees, lamp posts or anything else that may obstruct the movie projection or audience sight lines.
Since no two venues are exactly alike, please allow us to help you make this important decision. Narrow your choices down to sites that have ample space and free of ambient lighting. If the venue happens to have underground obstacles (irrigation, gas or electric lines), we will ask you to call locaters to come and mark them with spray paint or flags. This should be done no more than 72 hours before the event so that the paint is still visible when our crew arrives.
Grass venues allow us to drive 3 foot stakes into the ground for the purpose of securing the screen. If we are setting up in a location that does not allow us to stake into the ground we will need to coordinate with you for an alternative anchoring system. The most common types of anchors for hard surfaces are street lights, concrete blocks, golf carts and water barrels. We will need four anchor points.
Other factors that should be taken into consideration are the proximity to residential areas with respect to noise the level. Make sure city officials are notified of the event if you are in Public Park. Sometimes a permit is needed to occupy the park after curfew. It is also important to choose a venue that has ample parking and restroom facilities.
Q. How much power do we need?
Several dedicated 20 amp circuits may be necessary to power an outdoor movie event we use standard outlets.
Q. What time can the movies begin?
Images will not show up very well until 30 minutes after sunset. (dusk) Movies typically start around 8-8:30pm. During the spring and fall movies can start as early as 6:15pm. back to top
Q. What time will you arrive to set up?
That depends on your location and what system you rented. All of our systems were designed for quick set up and tear down. Most likely we will arrive one hour before your event and stay one hour after until everything is packed up. back to top
Q. What about pre-show entertainment?
Some of our clients like to provide emcees that interact with the crowd before the movie starts. You are welcome to tap into our PA system to play trivia games or conduct audience interviews. Clients with larger budgets hire live bands, comedians or magicians to keep the crowd engaged. Most of our clients simply ask us to play family friendly music while the audience gets settled in. back to top
Q. How powerful is the sound system? Are any there noise concerns?
The sound system package depends on how many viewers are expected to attend the movie event. The larger the audience the more powerful the system required. If there are potential noise issues with your venue, we can minimize the sound level without compromising the quality of the show.
For most events we use speakers placed on each side of the screen facing the audience. We will help you determine the ideal location for the screen and speakers to minimize the audio level that would descend on local neighborhoods. back to top
Q. Do we have to sign a contract?
Yes, we do require that a contract be signed by all parties. This is to ensure that all parties are protected and everyone has a clear understanding of the expectations. Our contracts are custom designed to meet the needs of our clients. back to top
Q. Does Gamez on Wheelz have insurance?
Outdoor Movies is a division of Gamez on Wheelz and maintains a policy of insurance not less than two million dollars. This policy covers the operation of our equipment, our employees or independent contractors plus general and product liability for the period of the event.
Your organization can request to be added as additional insured on our policy for a specific event date and location. Please give us 30 days notice if you wish to be listed on a Certificate of Insurance.
Q. What format will the movies be in?
We recommend that you request a wide screen format standard DVD from the film licensing company. The size of the projected image will be maximized because all of our screens are wide screen (16:9 ratio).
Photo Booth FAQ’s
Do you need a deposit to reserve the photo booth?
What forms of payment do you accept?
Is the deposit refundable?
Does the rental price include set up and delivery or is that extra?
What geographical areas do you cover?
Why are your rates less expensive when your photo booth seems to be nicer?
Is there an attendant with the photo booth for the entire time?
How long does it take to set up the photo booth?
Can you do photo strips or choose from different print layouts?
Do I get to keep the images from the photo booth after the event?
Is there a limit to how many photos can be taken at an event?
What if someone takes an inappropriate picture?
How many people can fit in the photo booth?
How big is your photo booth?
At what type of events are photo booths most popular?
Is the booth easy to use and do we have a choice of B&W or Color photos?
Are there special power requirements to run the booth?
How does the scrapbook option work?
Can I get copies of all the photos after the event is over?
Can we choose the color of the background? Can we use our own background?
Q. Do you need a deposit to reserve the photo booth?
Yes. We require a $75 deposit to book your event. The remaining balance is due the day of the event.
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Q. What forms of payment do you accept?
We accept Visa and Mastercard Discover and Amex as well as checks, cash and money orders.
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Q. Is the deposit refundable?
Yes. If we receive notice of cancellation at least 60 days prior to the event, we’ll absolutely give you a full refund.
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Q. Does the rental price include set up and delivery or is that extra?
Our rental charge includes delivery, set up, breakdown and even the onsite attendant! There are no extra fees.
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Q. What geographical areas do you cover?
We cover all of the Phoenix Valley we will travel based on distance and timing of the event.
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Q. Why are your rates less expensive when your photo booth seems to be nicer?
Because we created and built our own photo booths, our costs are lower. This in no way means we sacrificed quality. You’ll notice our booths look more modern and elegant than other companies. Also, our high quality cameras, lighting, and printers produce detailed, vibrant and clear photos.
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Q. Is there an attendant with the photo booth for the entire time?
Yes. Our professional and friendly attendants stay with the photo booth to ensure it works properly and help guests with any questions.
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Q. How long does it take to set up the photo booth?
It usually takes about 15-30 minutes up to an hour depending on your options. We arrive approximately 1 hour early to make sure there is plenty of time to set up all your options.
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Q. Can you do photo strips or choose from different print layouts?
Yes. You can select to print one 4″ x 6″ photo or two 2″ x 6″ photo strips at the time you book your event.
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Q. Do I get to keep the images from the photo booth after the event?
Yes! We give you flash drive of every photo the day of the event.
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Q. Is there a limit to how many photos can be taken at an event?
Absolutely not! Please take as many as you’d like.
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Q. What if someone takes an inappropriate picture?
We review all pictures before posting them online and automatically delete any that we deem inappropriate. In the event that we miss one, please contact us and we will delete the picture immediately.
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Q. How many people can fit in the photo booth?
Well, frankly it depends on the size of the people! For our standard open air booths, we have seen 18 cram together! For our booths with enclosure, they can accommodate 4 to 5 people pretty easy.
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Q. How big is your photo booth?
The standard package comes without a booth enclosure to get that “Open Air” feeling. We only need a space of about 3’ x 4’ without props, tables and any other options. However, our booth with drapes will range from 4’L X 6’W x7’H up to a 10’x10’x7’.
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Q. At what type of events are photo booths most popular?
A photo booth is guaranteed fun for all types of events including: weddings, bar/bat mitzvahs, quinceañeras, corporate events, holiday parties, birthday parties, fundraisers, etc. People of all ages and backgrounds love photo booths!
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Q. Is the booth easy to use and do we have a choice of B&W or Color photos?
The booth is very easy to use! Just get in, smile, and press the big lighted button for Black & White or Color Photos. The booth will take one to four shots (Depends on the layout template you chose) approximately 3-5 seconds apart; each photo will be displayed on a monitor inside the booth. Seconds later the pictures are printed and available inside the booth.
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Q. Are there special power requirements to run the booth?
No. All that is required is access to one standard 110V outlet within 30 ft of the booth.
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Q. How does the scrapbook option work?
With this option you are guaranteed to have a wonderful memento of your event. Here’s how it works! Guests will be provided with double prints of all photos. The second prints can then be placed in the scrapbook by your guests and then they can write a message to go along with it. Scrapbook, scissors, glue sticks, and pens are included. Please note, client must provide a table and ensure appropriate space.
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Q. Can I get copies of all the photos after the event is over?
Yes. A complimentary USB of all photos taken at the event is included in the rental fee.
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Q. Can we choose the color of the background? Can we use our own background?
Yes. Our default background is white. But we also offer backgrounds in red, blue and black. If you wish to use your own background make sure it is at least 4 feet wide x 7 feet tall. They must also have the proper hemming to insert a pole through it.
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CUSTOMER SCENARIOS:
I need the booth set up two hours before my reception because my ceremony and reception are at the same place. How much do you charge for idle hours?
This happens quite frequently. We charge $50 extra per hour of idle time. We highly recommend that you have the booth run for your cocktail hour but perhaps have it idle for an hour during dinner and then back up for a couple more hours during the reception.
I have 200 guests at my wedding, how many hours should I rent the booth for?
Generally speaking people go in the booth in groups or at the very least couples. If all 200 of your guests came as couples then you’d need 100 sessions and since our booth does about 50 sessions per hour you’d need a
minimum of two hours for every couple to get a print in a perfect world. As you can imagine not everyone will be able or want to take a picture in that two hour time and many more people go in multiple times with different groups. It is also very disruptive if we are taking down the booth during your reception. However, if you are on a budget we recommend a minimum of 3 hours which also happens to fall with our minimum 3 hour Friday-Saturday rental period. A good rule of thumb is at least an hour and a half for every 100 guests invited.
I want the photobooth at my cocktail hour outside and then will have my reception inside. Should we move the booth inside?
Yes. People partying on the dance floor aren’t going to walk far away just to use the booth. Trust us on this one. We’ve seen a few events where the clients insisted on having the booth in some isolated corner or in a totally different room and it didn’t get used as much. We’ve found that having it by the bar for some reason keeps it busy all night long. Our booths can be easily moved if we are not using the enclosed booth, additional slide show features and/or red carpet package. Be sure to give us enough time to go from point A to B.
Our reception venue is on the side of a mountain. To get there you need to go up 100 steps and across a swinging bridge. Will that be a problem?
Maybe, our booths are easily transported but we may need help once we are there to avoid any damage to the equipment.
Oh and by the way, there’s no electricity on the side of the mountain either.
No problem we can run our booth on generator power. (Extra cost)
It rains quite often on this mountain side and we want the booth outside, will that be an issue?
Yes of course, the equipment must be protected at all times. I doubt your guests will want to get wet anyway using it, you will have to provide some type of protection for it. Generally speaking it is best to have it inside close to an electrical outlet.
We would like photos from the booth projected onto a large projection screen as a nice way to entertain our guests, can this be done?
Yes, we have screens that range in size from 8’, 12’ or can even project onto a wall 110 feet in size. Our slide show will rotate randomly all the photos that are taken at the booth in real time. We also have a 32” or 20” external monitors available for a smaller display option.
We can’t afford a DJ for our event, do you have equipment (Speakers, Mixer, Mic) available to rent?
Yes. We have an affordable sound system package that will also include an iTouch, iPhone or iPad cable for you to connect your music that will sound awesome! (We even have DMX special affect lighting available)
Equipment Rentals
Reservations
Rental Rates and Time Periods
Cancellation and Late Fees
Security Deposit
Business Hours
Pickup, Delivery & Emergency Numbers
Late Returns
Cables and Cords
Key Points – Read Below for Full Details
Fraud and Theft Review
Limitation of Liability
Q. Reservations
All equipment is on a first come, first serve basis unless you have previously reserved the equipment. To reserve equipment you can use 1) your credit card number to hold the equipment for pickup on a specific day, or 2) Pre-pay the entire rental amount. (The rental may be paid for on or before the pickup date.) All rentals and renewals must be paid in advance.
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Q. Rental Rates and Time Periods
Rental rates are subject to change without notice. The rental rates listed are for one-day (24 Hour) rentals. Additional days rates are calculated at 50% of the daily rate for the second day and 25% for each additional day. Weekly rates are calculated at double the daily rate. Monthly rates are calculated at double the weekly rates. All rentals are picked up after Open of Business, the day of the rental. All rental returns are due back by Close of Business the following day or the date specified on contract or a late fee will be charged. Alternative pickup and return times may be accommodated with prior notice.
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Q. Cancellation and Late Fees
48 hours (2 business days) advance notice is required for all reservation cancellations. A restocking fee of $25.00 will be charged for any cancellation without 48 hour notification. A pro-rated rental rate will be charged for all late returns.
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Q. Security Deposit
A major credit card (Visa / Master Card, American Express, Discover) and valid government issued identification is required for all rentals. Cosigners are accepted, but must be present to sign contract and security deposit. In lieu of credit card, a cash deposit of minimum $25.00 (TWENTY FIVE) and up to the replacement value of the equipment may be made with management pre-approval. Sorry, check cards and personal checks are not acceptable for security deposit. We reserve the right to refuse to rent on the basis of non-compliance with security deposit guideline.
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Q. Business Hours
Monday – Friday: 8 AM to 5:30 PM
Saturday & Sunday: Appointment time required for returns or pick ups
We are closed on the following holidays: New Years, Easter, Fourth of July, Thanksgiving, Christmas, Memorial Day and Labor Day.
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Q. Pickup, Delivery & Emergency Numbers
We offer a convenient Chandler location for pick-up orders on some of our equipment. We also are available to deliver and pick up your equipment anywhere in Orange County for an extra fee. All pickups and deliveries must be scheduled in advance. Fees will vary. Please contact us for a quote. 480-442-5058 or email us at azevents@gamezonwheelz.com. In case of an emergency, a technician may be texted at the following number: (480) 442-5058. Leave a message and a tech will contact you ASAP.
If this is your first time renting with us, please place your order in advance to allow time to complete your rental agreement. The agreement must be completed and approved before your order will be available to pick up. Rental orders may be picked up or dropped off between 8am and 5:30pm, Monday through Friday. Please designate your desired pickup time when placing your order so that your order will be ready to go when you arrive.
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Q. Late Returns
It is extremely important that you return the equipment back to us by 5pm on the last day of your scheduled rental. Other customers may be scheduled to receive the equipment shortly after your rental ends, and we want to do our best to ensure they receive their equipment on time. All late returns will be charged the full 1-day rental price for each day past the scheduled return date. You may be able to contact us for a rental extension at a lower rate, as long as we don’t have any outstanding reservations for the equipment.
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Q. Cables and Cords
Each and every rental system is sent out with the correct amount of cables to perform the job required. If you require an additional cable or an adapter, please inform your rental technician when you pick up your gear. All cables must be CLEAN and free of Tape when returned to us. They must be separated and coil wrapped upon return. A recoiling fee of $.10 cents per foot will be added to each cable not returned in the same condition as it was rented.
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Q. Key Points – Read Below for Full Details
- After ordering you will receive an email with an agreement form. You must sign and return this form to us before we can reserve your order.
- All orders are reviewed to prevent theft and fraud. We reserve the right to further investigate and/or cancel orders due to fraud concerns.
- We cannot be responsible for any incidental or consequential damages if your event or project suffers due to a problem with your order or defective equipment. We may refund the charges you paid us, nothing more. We must be notified prior to or during your event if our equipment failed NOT after the event.
- You are responsible to return the equipment in the exact condition you received it.
- An adult must be present at the delivery address to sign for and receive the equipment or it may not be delivered on time, and no refund will be given. A $50 trip charge will be added if we have to return.
- You must notify us the same day you receive the equipment of any damage during shipping.
- If equipment is lost, late, or returned damaged by another customer prior to your rental, we may on rare occasions be forced to cancel your reservation.
Q. Fraud and Theft Review
99.9% of our customers are a pleasure to do business with and take excellent care of our equipment. Although rare, there are a few unfortunate exceptions, and we take extensive measures to identify, investigate, and prosecute criminals when they cross our path.
We carefully review all orders to prevent theft and fraud and must protect ourselves with first time rental customers. We will ask for a copy of your driver’s license and we reserve the right to further investigate and/or cancel any orders that we identify as potentially fraudulent. If we elect to cancel an order due to fraud concerns we will make every effort to notify the customer promptly and work toward a resolution if possible.
Please note that we do not accept pre-paid debit cards or reloadable money cards. A debit card such as a Visa check card that is linked to your bank account is ok.
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Q. Limitation of Liability
We will make every effort to ensure equipment reaches you on time and in correct working order. Because circumstances beyond our control may prevent equipment from reaching you on time and/or from working correctly at all times, we cannot 100% guarantee that you will have working equipment when and where you need it. In the case of service failures, GamezonWheelz.com will refund all shipping charges (if applicable) and rental fees relating to rental days that the equipment was not working correctly. In case of defective equipment you must contact us immediately for instructions and return the equipment promptly to be eligible for a refund. We may offer additional rental days as an alternative to a refund, especially in the case of late arrival. If equipment works correctly for part of a rental period and then malfunctions, we will not necessarily refund charges related to the days the equipment worked correctly and/or rental days prior to our being notified of the problem.
Under no circumstances shall GamezonWheelz.com be liable for incidental damages resulting from late or malfunctioning equipment. Our liability is limited to the shipping charges and rental fees paid on your order.
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Orange County, CA